If an insured event occurs

To submit a notification of an accident or a diagnosedillness you can by logging in to self-service www.invl.com -> INVL Self-service -> E-Life section “Atsitikus įvykiui“.

Submit

If you do not have the opportunity to connect to self-service or encountered difficulties filling the application, please call us at 8 700 55 959 and we will provide you with all the necessary information.

Regarding notification about death of the insured person or policyholder, we recommend you to contact customer service specialists first.

Documents must be delivered within a month of the date the insured event happened. Notification of the death of the insured must be given within 1 year of the insured person’s death.

Documents may be submitted to INVL Life UADB in Vilnius (at Gynėjų Street 14), Kaunas (at Jonavos g. 7, Sector B), or Klaipėda (at Minijos Street 19, 2^nd floor). Pre-registration by phone is required.

After receiving all the documents needed to investigate the event, the insurance rules require us to pay the insurance benefit within 30 days, but we will try to pay as soon as possible insofar as we are able.

What documents should be submitted?

For injury or disability resulting from an accident:

To submit a Notification in self-service or submit a form Notification of an accident (available in the Lithuanian language only).
Available medical documents from the health care institution(s) with confirmed diagnosis, medical history, description of tests and prescribed treatment, descriptions of radiological examinations performed, etc.
For disability due to the accident, a document confirming the disability or loss of capacity to work, if such a document has been issued to the insured person.
Proof of the identity of the person claiming the benefit.
The police report of the incident and/or the inquiry findings and court decision, if such a report was prepared and/or a case was opened regarding the incident.
A document confirming the appointment of the beneficiary if such separate certification was made.
The work accident report, if such a report was prepared.
If requested by the insurer, a copy of the certificate of incapacity to work.
If requested by the insurer, the insurance policy (a copy) and any amendments or additions to the terms and conditions of the insurance contract formalized as prescribed by the insurer.
The insurer has the right to also request other documents related to the circumstances of the event, its consequences, the insurance benefits and determination of the right to benefits.

For a critical illness:

To submit a Notification in self-service or submit a form of Notification of diagnosis of an illness (available in the Lithuanian language only).
Available medical documents from the health care institution(s) with confirmed diagnosis, medical history, description of tests and prescribed treatment, descriptions of radiological examinations performed, etc.
For claims of total disability, a document confirming the disability or loss of capacity to work, if such a document has been issued to the insured person.
Proof of the identity of the person claiming the benefit.
A document confirming the appointment of the beneficiary if such separate certification was made.
If requested by the insurer, the insurance policy (a copy) and any amendments or additions to the terms and conditions of the insurance contract formalized as prescribed by the insurer.
The insurer has the right to also request other documents related to the circumstances of the event, its consequences, the insurance benefits and determination of the right to benefits.

For death of the insured or death of the insured resulting from an accident:

For death of the insured or death of the insured resulting from an accident:

A completed Notification of death (available in the Lithuanian language only).
The death certificate of the insured (or a notarized copy).
The police report of the incident and/or the inquiry findings and court decision, if such a report was prepared and/or a case was opened regarding the incident.
The available medical attestations and a medical institution’s detailed documentation with the diagnosis of the illness that led to the insured person’s death and a description of the medical history, the tests performed, and the treatment prescribed.
Proof of the identity of the person claiming the benefit.
A document confirming the appointment of the beneficiary if such separate certification was made.
A certificate of inheritance if legal heirs are claiming the insurance benefit.
The work accident report, if such a report was prepared.
If requested by the insurer, the insurance policy (a copy) and any amendments or additions to the terms and conditions of the insurance contract formalized as prescribed by the insurer.
The insurer has the right to also request other documents related to the circumstances of the event, its consequences, the insurance benefits and determination of the right to benefits.